The purpose of this Department Notice is to inform members of updated situations and contact times when requesting the Homeless Engagement Assistance Response Team (HEART).
HEART was launched on May 30, 2023, and consists of two practitioners and one supervisor per team that responds to citywide non-emergency, non-medical calls for people experiencing homelessness when there is no indication of crime, violence, threats, mental health, or medical need. Members may, through DEM dispatch, request HEART to respond to some of the following calls: