Cybersecurity isn’t an app or subscription service — it’s a way of life!
Most scammers and hackers don’t try to trick machines — they focus on tricking us! That means we must be our best line of defense!
Members of the public are advised to watch for fraudulent communications that use artificial intelligence (AI) to impersonate law enforcement personnel through video, audio, photographs, or other electronic communications. This technology, commonly referred to as a “deepfake,” can realistically imitate a person’s appearance, facial movements, and voice.
If you receive an unsolicited video call, video message, or other communication from someone claiming to be a member of law enforcement, particularly if the individual requests money or personal or financial information, do not engage with the individual or comply with the request.
Law enforcement will never solicit money, gift cards, cryptocurrency, payment, passwords, banking information, or other sensitive financial informationsolicit money, gift cards, cryptocurrency, payment, passwords, banking information, or other sensitive financial information through a video call, social media, text message, or other unsolicited electronic communication.
If you believe you have been contacted by someone fraudulently impersonating law enforcement:
- End the communication immediately.
- Do not provide personal or financial information or send money.
- Preserve evidence, including screenshots, messages, usernames, telephone numbers, email addresses, and recordings.
- Report suspected criminal activity to your local law enforcement agency.
- Report internet-enabled fraud to the FBI Internet Crime Complaint Center (IC3).
Visit the FBI Identity Theft & Fraud Resources webpage
Visit the FBI Internet Crime Complaint Center webpage
Remember: The fact that you can see or hear someone on a video call does not necessarily mean the person is who they claim to be.
Quick Tips
You can beef up your cybersecurity right away by:
- Using unique passwords across your accounts — protect your other accounts from one stolen password!
- Enabling multifactor authentication — adds another layer of defense!
- Steer clear of untrusted websites and be skeptical
- Enable automatic updates for your applications and devices — this keeps you protected from bugs and exploits used by hackers
- Assume public wi-fi is dangerous; don’t handle any sensitive info on an unknown, public network!
The biggest threat to most of us is PHISHING. Hackers and scammers will use everything to trick us into giving up our passwords: they’ll send fake websites; they’ll play into our fears; they’ll pretend to be our family and friends.
Tips for Kids While Online
- Never agree to meet an online friend.
- Never give out your email address online.
- Never share your password with anyone.
- When online, act responsibly and ethically.
- The internet should never be used for gossip, bullying, or threats.
Be A Scam Spotter
Avoid too-good-to-be-true’s. If it doesn’t seem real, it’s probably a scam.
Watch out for spelling mistakes, grammar problems, and weird email addresses.
If someone claims to be someone you know, double-check with a known phone number or email address.
Never ever give passwords and private info to untrusted sources.
Don’t install unverified software; double-check with a google search or a trusted reviewer to ensure what you’re downloading is safe!
Identity Theft and Online Security
How to protect your personal information and privacy, stay safe online, and help your kids do the same. Visit the Federal Trade Commission's Consumer Advice page for the latest on protecting your data.
I'm A Victim of an Internet Crime
You may file a complaint with the FBI's Internet Crime Complaint Center (IC3) if you believe you have been the victim of an Internet crime or if you want to file on behalf of another person you believe has been such a victim.
The State of California's Department of Justice website contains additional information as well. Visit their Report a Crime webpage for even more resources.
Additional Info
- Financial Crimes
- Tips for Responding To Identity Theft
- Cryptocurrency Investment Scams with the US Secret Service
- Phishing Scams Information
- Cybersecurity and Your Online Safety with Advice from California Cybersecurity Integration Center (Cal-CSIC)
- Tips from the US Cybersecurity and Infrastructure Security Agency
- Combatting the illicit use of digital assets with the United States Secret Service
- Protect your online privacy with these 7 crucial tips from the staff at BroadbandNow
Cyber-Safety Tips
- Stay safe online at home
- Use a passphrase substituting letters with numerals and special characters (MyB$stChildh00dFr1endIsJ0nh).
- Limit the personal information you share online—call instead to share Social Security number or other sensitive info.
- Use two-factor authentication for all important accounts, banking, email, and others.
- Look for privacy settings in social media.
- Use free antivirus that comes with your computer and regularly update it.
- Tips for kids while online
- Never agree to meet an online friend.
- Never give out your email address online.
- Never share your password with anyone.
- When online, act responsibly and ethically.
- The internet should never be used for gossip, bullying, or threats.
- Stay safe out and about
- Most free wi-fi is not secure, avoid it when online banking or shopping. Enable a Virtual Private Network (VPN) when working on public, unsecured networks. Better yet, avoid working with private, sensitive info on public networks entirely!
- Always log out from public computers.
- Make sure the websites you visit are secure – look for a lock.
- Keep personal info private.
- Stay safe using a mobile device
- Always enable automatic updates.
- Use only official app stores: Apple App Store & Google Play Store.
- Be careful what you post on Social Media.
- Never leave your mobile device unattended in a public place.
- Avoid online scams
- Avoid any email offers that sound too good to be true.
- Don’t respond to email from unknown or strange addresses.
- File a report
- Respond to one of 10 San Francisco Police District Stations
- Call SFPD Non-Emergency (415) 553-0123 or File a Police Report online.