Deaf and Hard of Hearing Services
How to Get Help
- Dial 911 - Relay calls are accepted.
- Text to 911 - Send a text message directly to 911.
- TTY (Teletypewriter) - Use a TTY device to connect to 911 through the California Relay Service (711).
- Video Relay Service (VRS) - Place a 911 call using your personal videophone or video relay app to connect through a live interpreter.
- In-Person at any Police Station - Each station provides on-demand video interpreting for people who use American Sign Language (ASL).
Video Remote Interpreting Systems
At Every Police Station. On Every Police Officer.
The San Francisco Police Department (SFPD) has partnered with LanguageLine Solutions to provide Video Remote Interpreter (VRI) services for members of the Deaf and Hard of Hearing community.
District Police Stations
Every district police station is equipped with a Video Remote Interpreting (VRI) system that connects individuals who use American Sign Language (ASL) with a live, qualified interpreter.
This service is available at all stations and allows Deaf and Hard of Hearing visitors to communicate directly with police staff in real time.
Police Officers
Every SFPD officer is equipped with a VRI system on their department-issued cell phone, enabling officers to connect to a live interpreter during field contacts, traffic stops, or other interactions in the community.
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