24-064 Assistive Listening Devices and Locations
Department Notice
This document is not an official representation of the published policy. To access the official signed policy, please contact us at [email protected].
Title II of the Americans with Disabilities Act requires that state and local government agencies communicate effectively with people who have communication disabilities which may include the need to provide auxiliary aids and services.
One such aid is an assistive listening device (ALD) that amplifies sound directly into the ear (see picture below).
Often, individuals who are hard of hearing will arrive at a district station in need of assistance but are unable to hear our members because the environment is too noisy. The ALD separates sounds, particularly speech, that a person wants to hear from background noise and can be used with or without a hearing aid. As such, the most common requests for the ALD will be for onsite interviews and community meetings.
If a person who is hard of hearing requests the use of an ALD (ALD symbol) the member should obtain it at the front business counter of a district station or ID Bureau supervisor's office at the Hall ofJustice. Members should retrieve the device, tum it on, show the person how it works and allow them to use it. Make sure it is turned off after use.
If there is need for more than two ALDs at a community meeting, members can sign out an entire assistive listening system from the Mayor's Office on Disability at 1155 Market Street, 1 Floor, San Francisco, CA 94103. The availability of the system is not guaranteed if advance notice is not provided. The Mayor's Office on Disability's ALD Loaner Policy is attached.
If you have any questions about the ALD, contact the Department's ADA Coordinator at (415) 837-7221.
/s/
WILLIAM SCOTT
Chief of Police
Per DN 23-152, all sworn & non-sworn members shall electronically acknowledge this Department document in PowerDMS within (30) thirty calendar days of issuance. Members whose duties are relevant to this document shall be held responsible for compliance. Any questions regarding this policy should be sent to [email protected] who will provide additional information.