23-138 FasTrak Tolling for City-Owned Vehicles

Department Notice

San Francisco Police Department

This document is not an official representation of the published policy. To access the official signed policy, please contact us at [email protected].

Document ID
23-138
Published: 
Expire: 
(Supersedes DN 21-157)

The Department will continue to maintain a FasTrak account for official work business, but all physical transponders will be collected and returned to the Fleet office at PHQ. Uncollected transponders will be deactivated.

Members are reminded that the Department owned FasTrak account is only to be used in Department vehicles while conducting official work duties. If a member is authorized to have an on-call vehicle or uses a Department vehicle for a commute in any capacity, they shall link their personal FasTrak account to that vehicle’s license plate for their commute. If a member must use their personal FasTrak tolling for an official work duty event and seeks reimbursement, that member must complete the attached memorandum template titled, “Request for Toll Fee Reimbursement,” and include a copy of the FasTrak statement that shows the charges to be reimbursed. That documentation must be routed to Fiscal through the member’s chain of command with the heading, “Request for Toll Fee Reimbursement.”

For members using an unmarked vehicle that is not associated with any personal FasTrak account for official work duties, they may email Fleet in advance at [email protected], and provide their vehicle’s license plate number, expected travel date and time, and brief description of the business purpose. Fleet will be able to temporarily associate that vehicle’s license plate with the department’s FasTrak account so that requested toll fees will be covered.

Toll invoices received by the Department as a result of a toll evasion camera capturing the license plate will be forwarded to the assigned member’s or unit’s OIC for appropriate resolution or response.

If the Department receives repeated notifications of FasTrak violations committed by a member, the member will be subject to investigation.

FasTrak information can be obtained by calling 1-877-BAY-TOLL (1-877-229-8655) or by visiting FasTrak website.

/s/
WILLIAM SCOTT 
Chief of Police


Per DN 23-152, all sworn & non-sworn members shall electronically acknowledge this Department document in PowerDMS within (30) thirty calendar days of issuance. Members whose duties are relevant to this document shall be held responsible for compliance. Any questions regarding this policy should be sent to [email protected] who will provide additional information.


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Image of “Request for Toll Fee Reimbursement" form for SFPD members to seek for seeks reimbursement