23-204 Teletypewriter (TTY) Phones and the California Relay Service (CRS)

Department Notice

San Francisco Police Department

This document is not an official representation of the published policy. To access the official signed policy, please submit a request through our Public Records Request Portal.

23-204
Published: 
Expire: 
(Supersedes Department Bulletin 20-131)

As part of the Department’s ongoing efforts to provide access to persons with hearing or speech limitations, TTY phones are at the front desk and able to receive non-emergency phone calls at the following locations:

Central Station 415.315.2459
Southern Station 415.575.6079
Bayview Station 415.671.2332
Mission Station 415.626.6375
Northern Station 415.614.3438
Park Station 415.681.6487
Richmond Station 415.666.8059
Ingleside Station 415.404.4009
Taraval Station 415.759.3108
Tenderloin Station 415.345.7307

Answering a TTY call

  1. The flasher under the handset blinks when the phone rings.
  2. Turn on the phone by pressing the TTY On/Off key. The On light will come on.
  3. Type a greeting.
  4. When the call is finished, hold down the Shift key and press the TTY On/Off key to hang up.

A TTY phone is also available at the Station Keeper’s desk for detainees with hearing or speech limitations to make outgoing calls.

Making a TTY call

  1. Press the Dial key. Both the On and Signal lights will come on.
  2. Type the telephone number or 711 for the CRS. The phone dials as you type so if you make a mistake while dialing, hang up (hold down Shift key and press the TTY On/Off key) and start over.
  3. Slow flashing Signal light = line is ringing; flickering Signal light = line picked up
  4. When you see an answer on the display, type a greeting.
  5. When the call is finished, hold down the Shift key and press the TTY On/Off key to hang up.

You may also receive calls on the regular business lines by TTY users through the CRS in which specially trained Communication Assistants relay telephone conversations from persons with hearing or speech limitations. Members shall follow the instructions provided by the Communication Assistant.

If you have any issues with the telephone line or to report repairs, contact redacted or call redacted to open a service ticket. Any other questions regarding compliance should be directed to the ADA Coordinator redacted on or TTY redacted.

/s/
WILLIAM SCOTT 
Chief of Police

Per DN 23-152, all sworn & non-sworn members shall electronically acknowledge this Department document in PowerDMS within (30) thirty calendar days of issuance. Members whose duties are relevant to this document shall be held responsible for compliance. Any questions regarding this policy should be sent to [email protected] who will provide additional information.