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Crisis Intervention Team

Crisis Intervention Team (CIT)

If someone you know is experiencing a mental health crisis, please call 9-1-1 and provide a description of the person's behavior.

Improving our response to crises involving the mentally ill

Public safety incidents involving the mentally ill have been increasing in recent years, posing a serious challenge for the police and our community. From April 1 through June 30 of 2018, the SFPD received 6,446 calls for help in cases involving a mentally ill person. These types of incidents may include attempted suicides, suspects brandishing weapons, domestic violence and youth who are out of their parent’s control.  During the same period we received an additional 6,797 calls to check on the well-being of individuals in distress. Examples of this include someone found lying in the street or believed to be isolated in an apartment.

We are constantly working to improve our effectiveness in these difficult cases, and over the past several years we have made important progress. In February 2011, the Police Commission established a Crisis Intervention Team Work Group to develop new training and more sophisticated approaches in the field.  The task force was made up of criminal justice system employees, mental health service providers, advocates, community members, consumers of mental health services and their families and other city agency representatives. 

Since that time, more than 900 officers have received 40 hours of training in ways to skillfully de-escalate incidents involving the mentally ill. Forty San Francisco Recreation and Park rangers, 12 San Francisco Department of Emergency Management dispatchers, two San Francisco County prosecutors and 22 BART patrol officers have also completed the course. 

Our training has been so successful that it has attracted interest from far beyond the department. SFPD trainers have given the course to members of more than a dozen outside groups, including the California Highway Patrol, San Diego Police Department and the San Francisco County Public Defender’s office.

The course is based on the Memphis Model of Crisis Intervention Team training, emphasizing de-escalation of potential crises by allowing “time and distance” —  slowing down and giving the mentally ill person space.

In 2016, we began providing additional training in tactical responses to behavioral crises, teaching officers to form teams to handle the situations by using as little force as possible. Since that time, more than 1,800 officers have received this special training. That same year, we created the Crisis Intervention Team (CIT), comprised of community members, mental health advocates, health service providers and police working together to provide up-to-date training for law enforcement officers. San Francisco police can now call on and deploy licensed mental health professionals, available 24 hours a day, to assist us in the field, helping to ensure individuals are adequately assessed and provided with mental health crisis services when needed.

The CIT curriculum and training focuses on increasing officers’ effectiveness by helping them better understand the state of mind of the mentally ill. It includes such topics as: Psychotropic Drugs and Side Effects; Juvenile Mental Health; Geriatric Mental Health; Suicide and Suicide Intervention; PTSD Signs and Symptoms; Homeless Outreach; Intellectual Disabilities, and Spectrum Disorders.

A CIT awards ceremony is held each year to recognize officers who demonstrate excellence in the use of CIT principles.

For further information, please see these SFPD bulletins:


General Orders


Or contact:
Lt Mario Molina
Crisis Intervention Team Coordinator
Email: [email protected]

San Francisco Police Department

Safety with Respect for All.